Wazamba Casino is committed to providing a safe, fair, and responsible gambling environment. While the majority of players enjoy online casino gaming as entertainment without any issues, we recognise that for some individuals gambling can become harmful. This page explains the responsible gambling tools available at Wazamba, how to use them, and where to find support if you or someone you know needs help.
Our Responsible Gambling Commitment
As a Malta Gaming Authority licensed operator, Wazamba is legally required to provide responsible gambling safeguards and actively promote player protection. Our commitments include:
- Strict age verification — no accounts for players under 18
- Comprehensive self-management tools for all registered players
- Staff training to identify and assist at-risk players
- Clear and transparent bonus terms with no predatory targeting
- Regular collaboration with responsible gambling organisations
- Compliance with MGA Responsible Gaming requirements
Responsible Gambling Tools in Your Account
All Wazamba players have access to a full suite of responsible gambling controls through the Account → Responsible Gambling section. These tools take effect immediately upon activation.
| Tool | How It Works | How to Activate |
|---|---|---|
| Deposit Limits | Set a maximum deposit amount per day, week, or month. Reductions take effect immediately; increases require a 24-hour cooling-off period. | Account → Limits → Deposit Limits |
| Loss Limits | Cap your maximum net loss over a defined period. Once the limit is reached, no further play is possible until the period resets. | Account → Limits → Loss Limits |
| Session Time Limits | Receive an on-screen alert after a set playing duration. You can choose to continue or log out when the alert appears. | Account → Limits → Session Time |
| Reality Check | Regular pop-up reminders at customisable intervals (15, 30, 60 minutes) showing your session duration and net win/loss. | Account → Responsible Gambling → Reality Check |
| Take a Break | Pause your account for 24 hours, 1 week, 1 month, or 3 months. You cannot log in during this period. | Account → Responsible Gambling → Take a Break |
| Self-Exclusion (Temporary) | Exclude yourself from all gambling for a minimum of 6 months. Promotional emails are suspended. Cannot be reversed early. | Account → Responsible Gambling → Self-Exclude |
| Self-Exclusion (Permanent) | Permanently close your account. All data retained per legal requirements; you may not open a new Wazamba account. | Contact support — live chat or email |
Recognising Problem Gambling
Problem gambling can affect anyone. Ask yourself these questions honestly:
- Do you gamble more money than you can afford to lose?
- Have you ever lied to family or friends about your gambling habits?
- Do you gamble to escape problems, stress, or negative emotions?
- Have you tried and failed to reduce or stop gambling?
- Do you feel restless or irritable when you try to cut back?
- Have you borrowed money or sold possessions to fund gambling?
- Has gambling negatively affected your work, relationships, or finances?
If you answered yes to two or more questions, we strongly encourage you to use our self-exclusion tools and contact one of the support organisations below.
Support Organisations
| Organisation | Website | Contact | Region |
|---|---|---|---|
| GamCare | gamcare.org.uk | National Gambling Helpline: 0808 8020 133 | UK |
| BeGambleAware | begambleaware.org | Online chat & 0808 8020 133 | UK |
| Gambling Therapy | gamblingtherapy.org | Free online support worldwide | International |
| Gamblers Anonymous | gamblersanonymous.org | Local group meetings worldwide | International |
| Spelpaus (SE) | spelpaus.se | Swedish national register | Sweden |
| AGOG (DE) | agog.de | German gambling addiction help | Germany |
| Joueurs Info Service (FR) | joueurs-info-service.fr | 09 74 75 13 13 | France |
Protecting Minors
Wazamba Casino does not permit access to anyone under the age of 18. We employ several safeguards to prevent underage gambling:
- Mandatory age declaration at registration
- KYC document verification before first withdrawal
- Random additional age checks for all accounts
- Immediate account closure upon discovery of underage access
If you share a computer or device with minors, we recommend installing parental control software such as Net Nanny, Qustodio, or GameBlock to prevent access to gambling websites.
Contact Us About Responsible Gambling
If you have concerns about your gambling or wish to activate any of the tools described on this page, please contact our dedicated responsible gambling support team:
- Live Chat: Available 24/7 — click the chat bubble at the bottom right of any page
- Email: responsible@wazamba-play.net
- Response time: All responsible gambling requests are prioritised and handled within 1 hour during business hours